Club Trends: New Age of Club Technology

CLUB TRENDS TEAM: M c M ahon G roup William (Bill) McMahon, Sr., AIA, OAA Chairman Frank J. Vain President Bill McMahon, Jr. Vice President Jim Fisher, PhD Data & Marketing Consultant RichardLareau, CCM, ECM Director of Dining Operations Enhancement N ational C lub A ssociation Henry Wallmeyer President & CEO Cindy Vizza Vice President, Communications Phillip G. Mike Senior Communications Manager Bridget GormanWendling Writer D esign & P roduction Tim Smith Design and Production Sharpdots Printing Club Trends is published quarterly by McMahon Group and the National Club Association. Periodical postage paid at Washington, DC, and additional mailing offices. POSTMASTER: Send address changes to Club Trends , National Club Association, 1201 15th Street NW, Suite 450, Washington, DC 20005. Club Trends is distributed to McMahon Group subscribers and NCA members. An annual subscription is $650. NCA members receive two copies as a benefit of membership. Board packs are available for $195. National Club Association 1201 15th Street NW, Suite 450 Washington, DC 20005 Phone: 202-822-9822 or 800-625-6221 Fax: 202-822-9808 Questions: info@nationalclub.org nationalclub.org McMahon Group, Inc. 670 Mason Ridge Center Drive, Suite 220 St. Louis, MO 63141 Phone: 314-744-5040 or 800-365-2498 Fax: 314-744-5046 Questions: info@mcmahongroup.com mcmahongroup.com Copyright 2018, National Club Association and McMahon Group All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or other- wise without prior written permission of the publisher. For information about purchasing copies of this report, please contact: mcmahongroup.com | nationalclub.org Table of Contents | Summer 2018 | Volume 5, Issue 3 FEATURES: Technology Everywhere 2 9 Front of the House: What Technologies are Improving the Member Experience? 11 Back of the House: Building a Better IT Infrastructure 14 Technology in Clubs: Where are we heading? 6 Innovative Technology and Golf: Major Ways Technology is Impacting the Golfing Experience CASE STUDIES: Connecting with Southern Hills Country Club: Member Convenience Made Easy . ............................................................................17 Keeping Pace at Conway Farms: Adopting Technology for a Traditional Game . .................................................................................................19 Cover image: Southern Hills Country Club

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